Riyadh Cement Company — الرياض - منطقة الرياض — دوام كامل
JOB PURPOSE:
• Lead the delivery, support, and lifecycle management of RCC’s non-SAP business applications, including customer-facing, logistics, weighbridge, governance, compliance, and service management solutions. Ensure that business-critical applications remain reliable, secure, well-supported, and continuously improved in alignment with business requirements, IT governance standards, and approved change management processes.
• The role is responsible for coordinating application delivery, operational support, business requirements, vendor performance, system enhancements, and integration with SAP S/4HANA Cloud to ensure effective and sustainable technology services across RCC.
REPORTING, GOVERNANCE & ROLE CONTEXT:
• Operate under the direction and governance of the authorized IT manager and work closely with the IT Applications and other relevant IT teams.
• Own the day-to-day service delivery, support, enhancement, and lifecycle management of assigned non-SAP business applications.
• Coordinate the integration and operational relationship between non-SAP business applications and SAP S/4HANA Cloud.
• Ensure all activities are performed in accordance with approved IT governance, access control, change management, cybersecurity, procurement, and Delegation of Authority requirements.
• Recommend appropriate actions and coordinate delivery activities while operating within the approved authority limits.
• Escalate matters requiring management approval, including budgets, contracts, policy or security exceptions, major production changes, and financial commitments.
Key Responsibilities:
• Take ownership of the day-to-day operational performance of assigned non-SAP business applications.
• Monitor application availability, performance, recurring incidents, and service performance.
• Identify operational risks and ensure timely corrective actions or escalation.
• Maintain accurate application ownership records and support contacts.
• Maintain technical documentation and operational procedures.
Key Result Areas:
• Application Availability
• Service Stability
2. Business Support & Continuous Improvement
Key Responsibilities:
• Act as the primary IT point of contact for business users of assigned applications.
• Coordinate the resolution of functional and technical issues.
• Understand business requirements and translate them into clear system requirements.
• Prepare and prioritize enhancement requests and improvement initiatives.
• Identify recurring business and system pain points.
• Recommend improvements to enhance usability, process efficiency, and service quality.
Key Result Areas:
• User Support Effectiveness
• Improvement Backlog Delivery
3. Application Delivery & Change Management
Key Responsibilities:
• Lead the delivery of new non-SAP applications and approved enhancements.
• Manage activities from requirements gathering through testing, deployment, go-live, and transition to support.
• Coordinate business, technical, and vendor activities.
• Track approved scope, milestones, dependencies, and readiness criteria.
• Ensure application changes comply with approved change management requirements.
• Ensure proper testing, documentation, deployment, and go-live procedures.
Key Result Areas:
• Milestone Delivery
• Change Success
4. Vendor & SLA Management
Key Responsibilities:
• Manage day-to-day coordination with application vendors and implementation partners.
• Coordinate with software providers and technical consultants.
• Monitor vendor SLAs, open actions, defects, incidents, and delivery commitments.
• Escalate material service gaps through appropriate governance channels.
• Review vendor service performance and delivery evidence.
• Provide recommendations regarding the closure of vendor actions and issues.
Key Result Areas:
• Vendor SLA Compliance
• Issue Closure Quality
5. Integration & Data Support
Key Responsibilities:
• Ensure reliable functional integration between non-SAP business applications and SAP S/4HANA Cloud.
• Support APIs, web services, and middleware interfaces.
• Coordinate investigation and resolution of integration and data-related issues.
• Work with application, SAP, and vendor teams to resolve issues.
• Use SQL, reporting, monitoring, and diagnostic tools where appropriate.
• Support issue analysis and operational decision-making.
Key Result Areas:
• Integration Reliability
• Data Issue Resolution
6. IT Governance, Controls & Reporting
Key Responsibilities:
• Ensure assigned applications comply with applicable IT governance requirements.
• Ensure compliance with access control, application lifecycle, change management, cybersecurity, and regulatory requirements.
• Maintain accurate and up-to-date operational documentation.
• Maintain support procedures, change records, service records, and control evidence.
• Provide regular reports on application performance and service risks.
• Report major incidents, vendor performance, improvement initiatives, and delivery status to management and stakeholders.
Key Result Areas:
• Control Compliance
• Management Visibility
GENERAL ACCOUNTABILITIES:
Comply with all applicable Company policies, procedures, delegated authorities, confidentiality requirements, and records management standards.
Comply with relevant health, safety, security, quality, and environmental requirements and promptly report identified risks or concerns.
Protect confidential, personal, and commercially sensitive information from unauthorized access, use, or disclosure.
Maintain professional standards and effective working relationships with internal stakeholders, vendors, and business partners.
Perform other related duties and assignments within the scope and level of the position, as directed by the authorized manager.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal
IT Director / Authorized IT Manager
IT Applications, SAP, and IT Operations teams
Business process owners and key users across RCC
Finance
Supply Chain
Sales & Marketing
Plant Operations
Human Resources
Governance & Compliance
Cybersecurity and other relevant governance stakeholders
External
Application vendors and implementation partners
Software support providers
Technical consultants
Integration and middleware service providers
Other approved technology service providers and external stakeholders within contractual, confidentiality, and delegated authority boundaries
QUALIFICATIONS, EXPERIENCE & PROFESSIONAL REQUIREMENTS:
Education
Bachelor’s degree in information technology, Computer Science, Information Systems, or another closely related discipline.
Experience
5–8 years of relevant experience in business application management, application support, IT service delivery, or a related field, including hands-on experience in application support, lifecycle management, system implementation, and business application delivery.
Experience in industrial, manufacturing, or similar operational environments is preferred.
Professional Certifications:
ITIL 4
PMP or PRINCE2
Agile / Scrum
CBAP or other recognized Business Analysis certifications
Other relevant IT service management or application management certifications
Technical Knowledge:
Business application support and lifecycle management
Incident, problem, change, and enhancement management
Application implementation and deployment
ITIL / ITSM principles and practices
Vendor and SLA management
APIs, web services, and middleware integration
IT governance and access control
Application monitoring and service management
SAP S/4HANA Cloud integration
SQL and reporting
Data and integration troubleshooting
Industrial and manufacturing applications
Systems & Digital Skills:
Business applications and enterprise systems
ITSM / service management platforms
Application monitoring and support tools
Project and enhancement tracking tools
SQL and reporting tools
Understanding of SAP S/4HANA Cloud integration at a functional level
Microsoft Office and business reporting tools
Language:
Profici