Middle East Printing & Packaging — جدة - منطقة مكة المكرمة — دوام كامل
Job Purpose
The Key Account Sales Manager owns and grows the company's relationships with its largest and most strategic customers in the Kingdom, mainly in FMCG, food and beverage, pharmaceuticals, healthcare, cosmetics and consumer goods. The role is responsible for winning new key accounts, increasing share of wallet with existing ones, and securing long-term supply agreements for folding cartons and offset-printed products, while protecting margins and customer satisfaction.
Key Responsibilities
Account management and growth
• Manage a portfolio of key accounts and act as the single point of contact for commercial matters
• Build and execute annual account plans with clear volume, revenue and margin targets
• Identify upselling and cross-selling opportunities across folding cartons, labels, leaflets, brochures, commercial print and other offset products
• Develop strong relationships with decision makers in procurement, marketing, brand, R&D and supply chain
New business development
• Identify, target and win new key accounts and new projects in priority sectors
• Prepare a pipeline of qualified opportunities and report on it regularly
• Represent the company at customer meetings, plant visits, industry exhibitions and tenders
Quotations, pricing and contracts
• Prepare technically and commercially sound quotations in coordination with estimating, technical and production teams
• Negotiate prices, payment terms and annual or multi-year supply agreements within approved margin guidelines
• Monitor raw material (board, ink, coatings, films) price movements and manage price adjustments with customers
Customer service and internal coordination
• Coordinate with prestige, pre-press, production, planning, quality and logistics to ensure on-time, in-full delivery
• Manage new product development: artwork approvals, samples, mock-ups, trials and first production runs
• Handle customer complaints and claims, working with quality teams to reach fast, documented resolution
• Ensure compliance with customer specifications, brand standards and applicable regulations (for example SFDA, SASO, and food/pharma packaging requirements)
Reporting and control
• Forecast sales and demand for key accounts and share with planning
• Track sales, margins, receivables and collections for assigned accounts
• Maintain accurate CRM records and deliver monthly and quarterly reports to management
• Provide market and competitor intelligence to support strategy and pricing
Qualifications and Experience
Education
• Bachelor's degree in Business, Marketing, Engineering, Printing/Packaging Technology or a related field. An MBA or packaging certification is an advantage.
Experience
• 5 to 10 years of sales experience in packaging industry is a MUST, with at least 4–5 years in folding carton, offset printing or packaging sales
• Proven record of managing key accounts and closing large, multi-year supply agreements
• Existing relationships with FMCG, food, pharmaceutical or consumer goods companies in Saudi Arabia/GCC are strongly preferred
• Experience working in the Saudi market is strongly preferred
Skills and competencies
• Strong negotiation, presentation and commercial acumen
• Ability to read costing and margin structures and make sound pricing decisions
• Excellent communication and relationship-building skills at all levels
• Self-driven, organized and results-oriented, able to work independently and manage multiple accounts and deadlines
• Proficiency in MS Office and CRM tools; ERP experience (SAP or similar) is an advantage
• Fluent in English and Arabic (written and spoken)
• Valid Saudi driving licence and willingness to travel within the Kingdom and the GCC