Haji Husein Alireza & Co. Ltd. — جدة - منطقة مكة المكرمة — دوام كامل
Job Purpose:
To provide prompt, efficient, and professional customer service by addressing inquiries, resolving issues, and offering information about automotive products and services.
Job Accountabilities:
• Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
• Process customer orders, returns, and exchanges efficiently and accurately. • Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain up-to-date knowledge of automotive products, promotions, and company policies.
• Document all customer interactions in the company's CRM system for future reference and analysis.
Experience:
0-2 years of experience in customer service, preferably in a call center environment. Experience in the automotive industry is a plus but not required.
Education:
High school diploma or equivalent (mandatory). Associate's degree in Business, Customer Service, or related field is a plus.