Chaps & Co — الرياض - منطقة الرياض — دوام كامل
Chaps & Co pride themselves on creating a positive working environment, and it is your responsibility to maintain that within the shop both for clients and team members. We strive to deliver excellence, for both clients and colleagues by maintaining the brand values and standards.
As an operations manager you will be responsible for operations at all Chaps & Co outlets within your area. Primary responsibilities include ensuring the daily management of the operational aspects of the company, managing the operational staff and ensuring seamless delivery of service, acting as the main point of communication between the managing partner and operational employees. You will implement the directives of the managing partner and ensure the company employees are aligned with the company vision and mission.
AREA OF RESPONSIBILITY:
· Ensure all operations are carried out in an appropriate, cost-effective way
· Improve operational management systems, processes and best practices
· Ensure company culture is consistent throughout the operational staff
· Oversee the management of all team members across all outlets
· Schedule shifts for all operational staff
· Manage the purchasing of all materials and plan inventory
· Help the organization’s processes remain legally compliant
· Formulate strategic and operational objectives
· Examine financial data and use them to improve profitability
· Manage budgets and forecasts
· Perform quality controls and monitor barber and therapist performance
· Coordinate with HR and PRO departments to ensure all required tasks are delivered on time
· Recruit, train and supervise staff
· Observe ways to increase the quality of our customer experience
EXPERIENCE
· Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
· Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
· Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
· Manage client expectations, anticipates operational and tactical risks and tracks them. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
· Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
ATTRIBUTES:
· Self-motivated, quick and assertive
· Cool, calm, collected and collaborative work well under pressure and comfortable with change and complexity in dynamic environments. Can shift readily between the "big picture" and the small-but-crucial details, knowing when to concentrate on each.
· Ability to develop project plans, manage individual deadlines and goals.
· Ability to work effectively in a fast-paced environment.
· Demonstrated ability to manage time and prioritize tasks efficiently.
· Positive attitude and a proactive approach to problem-solving.
· Demonstrated ability to manage and lead a team